Privacy policy.

At Morrises Property Group, your privacy is important to us. We are committed to handling your personal data responsibly, lawfully, and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection legislation.

This Privacy Policy outlines the types of personal data we collect, how we use it, who we may share it with, and your rights.

Who We Are.

Morrises Property Group is an independent estate agency based in South West London, specialising in residential sales, lettings, and property management. We are the "data controller" of the personal data you provide to us.

Our registered office is:

10 Sydney Road, Teddington, TW11 8PQ
Company Registration Number: 16390451
Website: www.morrisespropertygroup.co.uk

How to Contact Us.

If you have any questions about how we use your personal data or wish to exercise your rights, you can contact our Data Protection Officer at:

Email: privacy@morrisespropertygroup.co.uk
Post: Data Protection Officer, Morrises Property Group,10 Sydney Road, Teddington, TW11 8PQ

What Personal Data We Collect.

We may collect and process the following categories of data:

  • Full name, postal address, email address, and telephone numbers

  • Identification documents (e.g. passport, driving licence)

  • Proof of address and residency

  • Financial and credit check details (where relevant)

  • Property ownership or rental history

  • Preferences and requirements in relation to buying, selling, or renting property

  • Website usage data through cookies (see Cookies section below)

We do not collect sensitive personal data unless legally required to do so (e.g., for anti-money laundering checks).

How We Collect Personal Data

We collect personal data in the following ways:

  • Directly from you (via phone, email, forms, in person)

  • From property portals or online enquiry forms

  • From referencing and credit agencies

  • From publicly available sources (e.g., Land Registry)

  • Through cookies and analytics tools on our website

Why We Use Your Personal Data

We process your data for the following reasons:

  • To provide estate agency services including property sales, lettings, and management

  • To fulfil contractual obligations or take steps before entering a contract

  • To comply with legal obligations (e.g., right to rent checks, anti-money laundering regulations)

  • To send marketing information where you’ve consented or where we have a legitimate interest

  • To manage customer relationships and respond to enquiries

Our Legal Basis for Processing

We only use your personal information where legally permitted. Legal grounds include:

  • Your consent (e.g., for marketing communications)

  • To perform a contract with you (or take steps to do so)

  • To comply with a legal obligation

  • Our legitimate business interests (such as keeping in touch with clients, managing our services, preventing fraud)

Sharing Your Information

We may share your personal data with:

  • Referencing, legal, or financial services providers

  • Contractors, surveyors, or service providers involved in a property transaction

  • Utility companies and local authorities (for tenancy set-up or management)

  • Professional advisors (e.g., solicitors, accountants)

  • Law enforcement or regulatory bodies (where legally required)

We do not sell your personal data to third parties.

How Long We Keep Your Data

We retain your personal data only as long as necessary.

For example:

  • Property transactions: typically retained for 6 years to meet legal obligations

  • Enquiry records: retained for as long as relevant to our services or until you request deletion

  • Marketing preferences: until you withdraw your consent

Data Security

We have appropriate technical and organisational measures in place to protect your data from loss, misuse, or unauthorised access. This includes secure servers, encrypted communications, and restricted internal access.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your data (where applicable)

  • Object to or restrict certain uses of your data

  • Withdraw consent at any time (e.g., for marketing)

  • Request transfer of your data to another provider (data portability)

You can exercise these rights by contacting us. You also have the right to lodge a complaint with the Information Commissioner’s Office: www.ico.org.uk

Cookies & Website Tracking

We use cookies and similar technologies to:

  • Understand website usage via Google Analytics

  • Show relevant property information and tailored content

  • Improve our marketing efforts

You can manage cookie preferences when visiting our website or through your browser settings.

Marketing Communications

Where you have opted in or we have a legitimate interest, we may contact you about properties or services we think might interest you. You can unsubscribe at any time via a link in our emails or by contacting us.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last reviewed: April 2025